Return & exchange policy

Applies to online purchases only.

• Requests must be submitted within 3 days from the date of purchase, with proof of purchase or order number.
• Items must be in original condition: unwashed, unaltered, spotless, with all tags intact.
• Size exchanges are accepted as long as the requested size is in stock.
• Discounted items and bundles cannot be returned or exchanged.
• Shipping costs for returns and exchanges are on the customer.
• Processing takes up to 10 days after the courier collects the item and we check it.
• Refunds are issued via Instapay or any mobile wallet.

Delivery

• Delivery across all reachable areas in Egypt takes 1 to 7 business days from purchase date.
• In rare cases, orders may take longer due to unusual conditions.
• Once an order is dispatched, it cannot be changed or cancelled. Contact us as soon as possible if needed.

Talk to us

• Replies are sent between 10 AM and 6 PM.

Care

Applies to all garments.

• Wash inside out, cold water only (max 20°C).
• Wash with similar colours.
• No bleach, no tumble dry.
• Air dry naturally.
• Iron inside out on low heat, avoid direct heat exposure.